On Track to Re-open the Centre

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On Track to Re-open the Centre

On Track for Re-opening

We are very pleased to be re-opening on 17 August for a small number of face-to-face physio appointments, we have been doing a lot of work behind the scenes to ensure the safety of our staff and members.

Personal Protection Equipment

We have collected a large amount of personal protective equipment (PPE) to help keep members and staff safe.

We ordered new face shields made by Simon Brown, a lab technician from Berkhamstead School.  Simon wanted to do something to help during the pandemic and decided to make PPE for NHS and care staff.  He had the shields certified that they were effective against the virus and has been crowdfunding to cover this £8,500 cost.  We made a donation to him in return for our face shields and we are sure that they will help to protect both our staff and members as our services resume once again.  By wearing these additional shields it means our clinical team won’t have to isolate if someone they treat is contacted by Track and Trace, enabling them to continue to work safely.   If you would like to help him reach his target you can make a donation to Simon here.

We have also been supported by Medical Supermarket, who have helped us to purchase gloves, sanitiser, aprons and masks and other equipment.  Thank you to everyone there for being so helpful.

All of our treatment beds have been recovered too as they were previously looking tired and many were damaged.  This was made possible by a donation of £1000 from Friars Square Shopping Centre and £2,400 from Vale of Aylesbury Housing Trust.

We are also implementing additional cleaning procedures, including extra cleaning between appointments, a huge declutter of the building and reducing the number of rooms and facilities we have open.

New Appointment Procedures

We are only seeing a very small number of people for physio treatments initially, to help us to refine our processes and ensure that members feel safe and comfortable.  We are also limiting the number of people in the building at one time.  Unfortunately, this means our reception remains closed, there is no cafe and members cannot socially meet in the Centre before and after appointments.   If you are coming to an appointment you will be asked screening questions when your appointment is made.  You will also have to follow the following guidelines:

  • On arrival to the Centre, members must remain in their vehicles until they are greeted by their treating clinician who will be wearing full PPE (gloves, apron, face mask and visor).
  • The treating clinician will take your temperature and run through the standard Covid-19 screening questions. If all of this is fine, your treating clinician will accompany you into the Centre. If you have a raised temperature or there are concerns over the answers provided to the Covid-19 screening questions, unfortunately, you will be asked to leave and self-isolate for the recommended period (10 days).
  • Members must wear a mask at all times unless you have a medical reason for not wearing one.
  • On entry to the building, you must sanitise your hands at the sanitiser station.
  • You will be shown straight to your treatment area.
  • Your therapist may ask you to complete a feedback questionnaire at the end of your session.
  • When your treatment is over you will be guided out of the building.
  • If you wish to make a donation whilst you are at the Centre, you can either deposit a cash or cheque donation in an envelope in the large wooden collection box, or your therapist will be able to take a donation by card.
  • Please bring your own drink but please do not bring any food into the Centre.
  • Toilet facilities will be available.

We are very much looking forward to a time when we can offer more services on a face-to-face basis.  In the meantime, all of our virtual services will continue.  We can’t wait to welcome people back to the Centre!


The Centre is open for a small number of pre-booked face-to-face appointments only. All of our remote services are running as normal.For further information click here
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